Welcome to Chic Attire Store’s FAQ page. We’ve compiled answers to the most common questions about our premium fashion collections, global shipping, and customer service. Can’t find what you’re looking for? Our style-conscious support team is always happy to help at [email protected].

About Our Products

What styles of denim do you offer?
Our denim selection is curated with fit-first precision. We offer multiple categories including:
  • By Fit: Skinny, Bootcut, Boyfriend, Straight, and Flare
  • By Rise: High Rise, Mid Rise, and Low Rise
  • Specialty: Petite sizing and premium Denim collections
Each style is designed to complement different body types and fashion preferences.
Do you carry clothing for special occasions?
Absolutely! Our Dresses & Jumpsuits collection features elegant options for events, while our Jackets & Coats (including premium Leather & Suede pieces) complete any sophisticated look. For business attire, we recommend our Strong Shoulder Blazers from the Work-to-Weekend essentials.
What makes your products special?
Chic Attire Store specializes in:
  • Premium fabrics like high-quality denim and genuine leather
  • Fit-focused designs (Petite, Straight, Skinny, etc.)
  • Tailored proportions in our Mid Rise and High Rise collections
  • Curated capsule wardrobe essentials
Every piece undergoes meticulous quality checks at our Hickory Hills headquarters.

Ordering & Account

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
How can I track my order?
Once your order ships (within 1-2 business days), you’ll receive a shipping notification email with tracking information. For premium pieces like our Jackets & Coats collection that require signature confirmation, you’ll receive additional delivery updates.
Can I modify or cancel my order?
We process orders quickly to ensure fast delivery. If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if processing hasn’t begun.

Shipping & Delivery

What are my shipping options?
We offer two refined shipping methods:
  • Express Shipping ($12.95): Via DHL/FedEx – 10-15 business days after dispatch (ideal for time-sensitive orders)
  • Free Standard Shipping: Via EMS for orders over $50 – 15-25 business days after dispatch (perfect for bundling multiple items like Sweaters or Denim by Fit styles)
Processing time is 1-2 business days for both options.
Do you ship internationally?
Yes! We proudly serve fashion-forward customers worldwide, excluding some remote areas in Asia. Note that international customers are responsible for any duties/taxes – consider this when ordering our Denim by Rise collection to international addresses.
Why does my premium denim require a signature?
To ensure the secure delivery of your high-value items like our premium denim and Leather & Suede pieces, we require signature confirmation. This protects your investment in quality craftsmanship.

Returns & Exchanges

What is your return policy?
We offer a flexible 15-day return window from the delivery date. Items must be unworn, with tags attached, and in original packaging. This applies to all collections from Skinny jeans to Cropped Blazers.
How do I initiate a return?
Email our support team at [email protected] with your order number and return request. We’ll provide instructions to return items to our West Drive headquarters. For international returns, customers are responsible for return shipping costs.
What if my Flare jeans don’t fit properly?
We recommend consulting our detailed size guides before ordering. If the fit isn’t perfect, you may exchange within 15 days for another size or style (subject to availability). Our Fit-First Philosophy means we want you to love how our High Rise or Bootcut styles look and feel.

Additional Questions

How can I contact customer service?
Our style-conscious support team is available via email at [email protected]. We typically respond within 24 hours to questions about our Pants collections, shipping status, or any other inquiries.
Where is Chic Attire Store located?
Our headquarters is at 1832 West Drive, Hickory Hills, US 60457, where we hand-check every item from our Tanks & Tees to premium Outerwear before shipping.
Any tips for first-time shoppers?
Absolutely! Consider these pro tips:
  • Combine multiple items (like Sweaters or Dresses & Jumpsuits) to qualify for free shipping
  • Review our detailed product descriptions and size guides
  • Sign up for our newsletter to receive styling tips and exclusive offers
  • Follow us on social media for the latest arrivals in our Denim by Fit and other collections

Still have questions? Our team is dedicated to providing the same attention to detail in customer service as we do in selecting our premium denim and tailored pieces. Reach out anytime at [email protected].

Happy styling from all of us at Chic Attire Store!